DPD: your package will either be delivered by Gwen or Larry. Gwen has a 5 star customer service award and is very friendly. Larry is practicing to become an olympic shot putter and your parcel is his chance to win big.

DHL: we delivered your package. you owe us the import duty plus £19 for prepaying the import duty. no we do not have a way for you to prepay the import duty ahead of time. pay us £19. no it's not a loan with a 36500% APR it's a duty advancement fee. pay us £19. no it does not matter that we were actually hired by the retailer and have no contract with you. pay us £19. we are definitely not attempting to extort £19 from you. pay us £19. pay us £19.

@Nagashi luckily UK regs changed so shippers have to offer DDP (duty paid) shipping now which prevents them from pulling this shit

@gsuberland @Nagashi Interesting. My recent experience on AliExpress is that this only applies up to a certain purchase value. I bought a 3D printer kit that was a few hundred quid and they did not charge duty on the purchase. So when UPS had my parcel in the country they held it to ransom for the duty plus around £18 fees before they would deliver it.