@CatherineFlick If I were looking for a new bank, I would probably consult https://www.moneysavingexpert.com

I would also look carefully at https://www.triodos.co.uk who are allegedly an ethical bank.

Currently I am with Natwest (have been since age 5) and Monzo. No complaints with either of those - they are banks and do banky stuff, but equally my situation isn't complex.