begging support peeps to recognise when the person contacting you is saying things that require immediate escalation to someone with an ounce of technical knowledge
oh wow they are so incredibly useless. they just closed the ticket and said they can't help. wat
@gsuberland "I would like to escalate this to tier 2" is the magic phrase. don't rely on them to consider that possibility on their own.
@gsuberland they may still say no, but it's what you can do
@irenes yeah they closed it in response to that request