begging support peeps to recognise when the person contacting you is saying things that require immediate escalation to someone with an ounce of technical knowledge
oh wow they are so incredibly useless. they just closed the ticket and said they can't help. wat
@gsuberland of they’re expecting you to be a complete idiot then play along.
You: the thing doesn’t work! Fix it!
Them: turn off your antivirus
You: ok I did that and it still doesn’t work! Fix it!
Them: (other things to try)
You: I tried all of that and it still doesn’t work! Fix it!
And don’t let them close the ticket until it’s actually fixed.
@jpm they aren't replying because the ticket is closed.
@gsuberland helpdesk folks gotta meet the SLA. Whatever happened to actually helping the caller solve their actual problem?