begging support peeps to recognise when the person contacting you is saying things that require immediate escalation to someone with an ounce of technical knowledge
oh wow they are so incredibly useless. they just closed the ticket and said they can't help. wat
@gsuberland It took me half a year to get Deutsche Bahn to recognize they sold me bike transport on a train without bike racks. They send me boilerplate excuses, gift vouchers, all while I just asked them to fix processes so other people don’t get similarly frustrated. In the end, they refunded the extra tickets I needed to buy (after half a year), which would have been sensible months ago while claiming that they can’t look further into it as there were no more logs to investigate the cause. 🙄