just as a little pro-tip for being a considerate help recipient, I’ve found that IT service people are quite happy when you use the exact words “resolved, you can close the ticket”
@0xabad1dea I often wonder if I'm doing communication wrong in general (I feel I'm being a lot more explicit and verbose about this kind of stuff than others), but posts like yours affirm me that no, it's just that most people are kinda careless
@0xabad1dea additionally, do not reply “thanks” when someone in a support team replies “that’s all sorted”. They’re just going to have to close the ticket a second time.
Meh. It doesn't really matter, they're going to say that you said those exact words anyway.
@0xabad1dea
At that point, they already closed the ticket two weeks ago.
@0xabad1dea
That's the magic spell to release a bound and tortured spirit from servitude.
Alas, it is merely temporary, for an evil warlock is already weaving the ritual to bind it to many more NEW issues.
@0xabad1dea isn't it failed UX instead, if you have to write this in words? I think there should be button close, resolution type resolved. Jíra has it, our bugzilla too. Important is the clear indication reporter considers problem solved.
@pemensik what kind of IT service has jira or bugzilla facing the customer?! I said these words out loud, to the person who was helping me
@0xabad1dea okay, I don't work in any customer facing service. Good point.