Customer Service questionnaires are nearly always meaningless. "Would you recommend this insurance product to friends?" No! I would reconsider any friendship who did this to me to be under review.
@anon_opin
Them: "Would you recommend this hospital to family?"
Me: no, my family live in a different area entirely.
@anon_opin Disagree. If someone asks "who do you use to insure such-and-such, and are they any good?" then I'm going to answer them.
@anon_opin No.
I don't generally go around recommending insurance products, or apps, or much else to my friends. I have a completely different set of things I do to drive them away.
@anon_opin The ONLY question worth having on such surveys is "what should we do differently?" with a free-text field. And that is never included.
@MattPCart @anon_opin also it’s just a terrible time. I highly recommend avoiding the need to attend a hospital, they’re full of sick people and doctors poke and prod you.
@jon @anon_opin or, as is more often the case, you get ignored by the very busy staff and left to wait.