@wronglang @azonenberg @whitequark @aeva it's measured at check-in. they were probably offloading because they sold based on median luggage weight and your flight happened to be an outlier on what people actually arrived with.
@gsuberland @azonenberg @whitequark @aeva huh, I would've assumed they'd do that before boarding but 🤷
@wronglang @azonenberg @whitequark @aeva they don't usually finish loading bags until they're already boarding. plus until everyone's boarded you don't know how many people no-showed.
@gsuberland @azonenberg @whitequark @aeva yeah that makes sense, funny to have just inferred that wrong