me: uh hey twitch you made me an affiliate about a month ago but for some reason I can't get on any of the community rewards stuff. based on the browser console it looks like the emotes service isn't seeing the affiliate role on my account and it's throwing a graphql error.
twitch support: thanks for getting in touch with us! have you tried turning off your antivirus?
begging support peeps to recognise when the person contacting you is saying things that require immediate escalation to someone with an ounce of technical knowledge
@gsuberland unfortunately it’s often to distinguish between “this person knows what they’re doing, escalate immediately skipping basic triage” and “this person has cobbled together a wildly inaccurate hypothesis from 18 different forum threads, do not escalate without triage”.
@gsuberland a really good support team will tentatively back channel escalate with “this guy says X, should we escalate them” but that only really works in tiny startup teams at relatively low volume.
